Website Terms, Privacy & Therapeutic Agreement

1. Website Disclaimer & Professional Boundaries

Information, Not Advice: The content on Wisdom Therapy & Coaching is for educational purposes only and does not substitute for personal therapy or medical advice. Accessing this content does not establish a therapist/coach-client relationship.

Crisis Communication: This website and my email are not monitored 24/7. In an emergency, do not wait for a reply. Please contact NHS 111, the Samaritans at 116 123, or attend your nearest A&E.

Social Media Policy: I maintain a strict separation between my private life and clinical practice. I do not accept "friend" requests from current or past clients on personal platforms. You are welcome to follow my professional Wisdom Therapy pages; however, please be aware that engaging (liking/commenting) may identify you as a client to the public. I do not use Direct Messaging (DMs) for clinical or administrative purposes.

2. GDPR Privacy Policy

I am Zsófia Káplár, an NCPS Accredited Registrant (No. 4313) and ICO registered (ZA466762). I am committed to protecting your privacy under UK GDPR and NCPS ethical guidelines.

Information Collected: I collect contact details, health history, intake forms, and minimal clinical notes necessary for safe treatment.

AI Transparency: I may use secure, GDPR-compliant AI tools to assist in drafting clinical notes. No identifying personal data is processed by these tools, and no session recordings are stored.

Third-Party Services: I use secure, industry-standard providers including Kiku (Practice Management), Stripe (Payments), and ProtonMail (Encrypted Email).

Data Retention: Notes are kept for 7 years after your last session, then securely destroyed. You have the right to access your data via zsofiakaplar@protonmail.com.

3. Therapeutic Agreement & Logistics

Secure Video Sessions: We meet via Zoom. To ensure maximum confidentiality, I use unique, password-protected meeting links for every client and a secure Virtual Waiting Room. I will admit you to the session at our scheduled time.

Jurisdiction: All services are provided under UK jurisdiction.

Fees & Payments: All private session payments are processed securely through either Stripe or BACS or IBAN transaction via Starling Business. For insurance-funded sessions (Aviva/WPA), please provide your authorization code and membership number during booking.

Cancellations: I require 48 hours’ notice to cancel or rearrange. Sessions cancelled with less than 48 hours’ notice, or missed sessions, remain payable at the full fee.

Public Encounters: If we meet in a physical public space, I will not initiate contact to protect your anonymity. You are welcome to say hello, but I will follow your lead.

4. Client Consent & Signature

By using this website or booking a session via the portal, you confirm:

I have read and understood the Privacy Policy and Therapeutic Agreement.

I consent to the use of secure, unique Zoom links and understand the 48-hour cancellation policy.

I understand that website communication is not a crisis service.

Last Updated: May 2026 Copyright: © 2026 Zsófia Káplár / Wisdom Therapy. All Rights Reserved. No part of this website's content may be reproduced, distributed, or transmitted in any form, by any means, without the prior written permission of the author.

GDPR Opt-in Policy

Last Updated: 5th May 2026

Disclaimer:

This website does not substitute for any personal therapy or medical advice. It only provides general information for educational purposes. It does not establish a therapist/coach and client relationship or assumes any liability.

GDPR Privacy Policy:

I’m committed to protecting your privacy. I work under UK jurisdiction and adhere to the National Counselling and Psychotherapy Society (NCPS) Ethical Framework, complying with UK GDPR and other relevant data protection laws. This policy explains how I handle your personal information in online therapy. By using my services, you opt in to consent.

Who I Am

Name: Zsofia Kaplar, NCPS accredited registrant therapist

NCPS Membership No.: 4313

Email: zsofiakaplar@protonmail.com

ICO Registration No.: ZA466762

Information I Collect

I collect information necessary to provide safe and effective therapy:

Directly from you: Contact details, initial enquiry info, intake information, sensitive therapeutic data (e.g., health, personal history), emergency contact, GP details, and payment information.

Automatically (website use): Standard, anonymised browsing data (e.g., IP address, pages visited) for website improvement, via tools like Google Analytics.

How I Use Your Information

I use your data for:

Providing therapy: Based on our contract and legitimate interests. For sensitive health data, I rely on "provision of health or social care" and/or your explicit consent.

Managing sessions: Scheduling, communication, and maintaining minimal clinical records.

Professional supervision: Anonymous case discussion with my supervisor, as required by NCPS.

Legal/ethical duties: Compliance with tax, safeguarding, and NCPS guidelines.

Emergency protocols: Managing serious risk of harm, potentially involving emergency services or trusted contacts, with prior discussion where possible.

Service improvement: Analysing anonymised website data.

Confidentiality & Sharing

Your sessions are confidential. I do not share your personal information without your explicit consent, except when:

There’s a serious risk of harm to you or others (I’ll try to discuss this with you first).

Legally required by a UK court.

For anonymous professional supervision.

Using secure, GDPR-compliant third-party services for video calls (e.g., Zoom Pro) booking, email, payments, and accounting. I have data processing agreements with these providers.

Data Security

I use secure systems (password protection, encryption) to protect your data. Electronic records are stored securely, often on servers within GDPR-compliant regions. While I strive for maximum security, no online transmission is 100% risk-free.

Data Retention

Therapeutic notes and contact details: Retained for 7 years after your last session, in line with professional and insurance guidelines.

Initial enquiry data: Deleted within 6 months if therapy doesn’t proceed.

Your Rights

Under GDPR, you have the right to:

Access your data (response within one calendar month; a charge may apply)

Correct inaccurate information

Request deletion (Right to be Forgotten), unless legal/ethical reasons require retention

Contact & Complaints

To exercise your rights or ask questions, contact me at:
Email: zsofiakaplar@protonmail.com

You may also contact the UK’s Information Commissioner’s Office (ICO):
www.ico.org.uk
Clients outside the UK may contact their local data protection authority.

☑️ Consent Checkbox

[ ] I have read and understood the Privacy Policy and consent to the use of my personal data for therapeutic purposes.

Policy Changes

I may update this policy. The "Last Updated" date above reflects the latest version.

Copyright:

2025 Zsofia Kaplar/Wisdom Therapy. All Rights Reserved. No part of this website's content may be reproduced, distributed, or transmitted in any form, by any means, without the prior written permission of the author.